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Returns and Refunds

Information about our refund policy.

What is your Returns Policy?

If you have changed your mind and the product is unopened, you may return products purchased on Alpha-H.com to us for a refund within 14 days of receiving your parcel. We cannot accept returned goods that we reasonably believe have been used. The exc

How do I return a product?

If you have changed your mind and the product is unopened, you may return products purchased on Alpha-H.com to us for a refund. We cannot accept returned goods that we reasonably believe have been used.  The exception to this is if:. Returns are not

What do I do if I receive a faulty, or incorrect product?

If you are missing a product from your order or received a faulty or damaged product or similar, please get in touch with through the 'Report Issue' here and we will investigate for you.

Can I return something I purchased from another retailer?

We do not accept returns, refunds or exchanges for products purchased via other authorised retailers. Please contact the authorised retailer directly for assistance.

Purchases through unauthorised stockists

Due to the nature of our business, we do not guarantee or provide returns on any product purchased through an unauthorised stockist. This includes the sale of Alpha-H products on eBay, unauthorised Amazon sellers and will not be held responsible for