Alpha-H Skincare image
Shipping & Delivery
Delivery for Christmas

Delivery within Europe
To ensure delivery prior to 24th December 2022

Standard Delivery

Order before 11:59pm, 19th December

Delivery within Europe

Orders for Netherlands and Belgium we are temporarily unable to ship to these regions, to order please shop via our official retailer alpha-h.nl

Orders for Spain and Greece have been temporarily suspended due to recent changes to customs processes. Please visit our Stockists Page here for your local distributor.

Countries we ship to: Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greenland, Guadeloupe, Guernsey, Vatican City, Hungary, Iceland, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, Italy 

Free Shipping on all orders over €100 

  • DPD/DHL Standard Delivery (3-5 Business Days) 

Orders under €100 

  • €15 flat rate via DPD/DHL Standard Delivery (3-5 Business Days)

Please note: we do not ship to Russian & Ukraine, please refer to our stockists page here to locate an official Alpha-H stockist near you. 

Delivery within UK

Delivery available to UK, Highland and Ireland.

UK Delivery:

  • Free Standard Shipping on all orders over €25 (2-3 Days Delivery)
  • €3.95 Standard Shipping for orders under €25 (2-3 Days Delivery)
  • €7 Next Day Shipping (1pm Mon-Fri)

Highland & Ireland Delivery:

  • Free Standard Shipping on all orders over €25 (2-4 Days Delivery)
  • €15 Standard Shipping for orders under €25 (2-4 Days Delivery)

How long does despatch take?

Standard delivery: Orders placed Monday to Thursday will be processed the next working day. Orders placed after 11am on Friday will be processed the following Monday. 

During sale periods please allow additional days for the processing of your order. 

 

Where do you ship to?

All our products are made in Australia and shipped to you from the United Kingdom, via a secure, tracked shipping method. Please see below for a list of the following countries we ship to: 

Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greenland, Guadeloupe, Guernsey, Vatican City, Hungary, Iceland, Ireland, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey. 

How can I track my order?

Once your order has been processed and is ready to ship, you will receive a shipping confirmation email with a unique tracking number.   

DPD Tracking 

If you can’t find the email with your tracking number, please get in touch with our Customer Care team via live chat or the Contact Us form.

My order was delivered but I can’t find it

We’re sorry to hear that you cannot locate your Alpha-H package!  

If your order has been marked as delivered but you cannot find it, we suggest checking with everyone in your home to ensure someone did not collect it for you, or if the postman has hidden it somewhere outside your home. We often find that this is simply the case. 

We also advise double-checking your mailbox and other areas around your home to see whether your local courier had left a card for collection anywhere, or contacting your local post office with your tracking information and contact details to see whether they may be able to assist you further.  

If you still cannot find your order, we suggest launching a customer enquiry with the courier of your region to see if they can assist further with locating your order.  

DPD Help Centre 

 

If you require further support locating your package following the above steps, please get in touch with us via live chat or the Contact Us form within 30 days of purchase, and our Customer Care team will assist you further. 

*Please note: Unfortunately, we are not able to reimburse any lost or missing orders that have been marked as delivered

Lost, missing and stolen orders

We’re sorry to hear your order might be lost or missing!  

Once orders have been dispatched from the Alpha-H warehouse, it is with the responsibility of the courier to deliver Alpha-H orders to our customers, and the customer to manage order tracking via the tracking link provided in the shipping notification email.  

If you have any questions regarding lost or missing orders, please get in touch with our customer care team via the Contact Us form within 30 days of purchase, and our Customer Care team will assist you further.  

 

*Please note: Unfortunately, we are not able to reimburse any lost or missing orders that have been marked as delivered

Tax & duties fees

We cover duties and tax fees on orders across EU and UK regions, so you should not receive any further charges when your order reaches your country. 

 

If you are faced with any duties and tax fees on your order, please get in touch with us via Live Chat or the Contact Us form, and our Customer Care team will assist you further.   

Can I return my items?

If you are have changed your mind and the product is unused and unopened, you may return products purchased on Alpha-H.com to us for a full refund.

Please see our returns policy here